We understand that schedules change and you may need to change the time of a booking.If you cancel the booking within 48 hours of the scheduled time we will charge 40% of the booking. Cancellations within 12 hours of the booking time will be charged in full.
Customers failing to keep appointments for whatever the reason will be subject to a 100% cancellation fee
If you move a wash 24 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a fee of 25%.
The Valeters carry out valet services all year round, on some occasions, the weather prevents us from pursuing our duties. If no sheltered work area is available, bad weather may regrettably force us to cancel. We will contact you by phone or email to confirm the cancellation and to re-schedule a more suitable appointment.
Free rescheduling if bad weather effects your booking
£10 of deposit will be charged if cancelling due to bad weather
on the first booking attempt
No charge to cancel due to weather if already recheduled because of bad weather on previous occasion